E-Communication in Your Veterinary Practice

Susie PetOwner recently brought her cat, Kitty, into your veterinary practice for a dental. Kitty has had regular dentals in the past, and her teeth are in good shape. Susie dropped Kitty off at 7:30 a.m. for the procedure and then headed to work, planning to pick Kitty up from your hospital at the end of her work day. During the dental, all went according to plan. Kitty was anesthetized and intubated, her teeth were thoroughly cleaned, and there were no extractions required. Your team took great care of Kitty throughout the day, and your associate called Susie at around
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The Do’s and Don’ts of Communication in a Veterinary Practice

“Hang on.” “Uh huh.” “I don’t know.” “OK.” Some words spoken by a professional, especially when accompanied by negative body language, can significantly and negatively impact your clients’ impressions of your practice. That’s why setting standards of communication in your practice that your entire staff—from the team at the front desk to the assistants and technicians to the doctors—should adhere to can help your current and potential clients have consistent, positive experiences every time they call or walk into your practice. Use positive body language Improve the interactions your team has with each other and with clients. Train them to
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